About Us
Who is CannaTelehealth?
CannaTelehealth is an alternative therapy and integrative healthcare clinic. Our integrative healthcare professionals and Authorised Prescribing doctors provide evidence-based treatment options for chronic conditions, anxiety, depression, PTSD, and pain.
To ensure safe and informed care, our clinicians use The Compendium, a comprehensive database of all TGA-listed medicinal cannabis products in Australia. This enables our doctors to prescribe confidently and accurately based on the most up-to-date product information.
As TGA-approved Authorised Prescribers, our doctors manage the full regulatory process, from eligibility assessment to developing your treatment plan. When a prescription is required, it is electronically sent to our partnering pharmacy, KarmaPharma, for prompt and discreet delivery to your home.
Our platform is powered by OnePhenix, secure clinical software that supports seamless coordination of your care. With your consent, we can also share your treatment details with your regular GP or specialist to keep your broader healthcare team informed.
To learn more, visit our About Us page.
Who is CannaTelehealth for?
For patients looking to receive treatment from experienced and trained alternative medicine doctors, integrative healthcare professionals and authorised prescribers.
We encourage GPs to join us for flexibility, regularity, support and also importantly freedom to prescribe whatever treatment plan is suitable.
Is CannaTelehealth a real medical clinic?
Yes. CannaTelehealth has been a real and virtual clinic as a pioneer in the Telehealth sector. Our parent brand, Phenix Health, has undertaken 1,000,000s of online doctor consultations over the last 13 years. We are a respected clinic providing many types of healthcare services.
How much does it cost?
The cost of a CannaTelehealth consultation depends on the type and duration of your appointment. All fees are paid at the time of booking and are clearly displayed on our website.
General Practitioner Pricing
Initial consultation – $99
This appointment includes a full clinical workup with a General Practitioner. Your doctor will assess whether alternative healthcare is appropriate for your condition and determine suitable treatment plan.
Check-ins – $75
When trialling new therapies, your doctor will schedule regular check-ins as part of their compliance obligations, particularly for treatments involving medicines regulated by the TGA. This ensures your progress is monitored and your treatment plan is adjusted safely.
Additional Documentation Services
Medical Certificate / Travel Letter – $49
Suitable for temporary medical leave or travel requirements.
Letter of Recommendation / GP Letter – $59
For employers, legal authorities or specialist referrals. These documents are based on a clinical summary completed by a qualified practitioner.
CannaTelehealth is brand agnostic and does not supply or sell medication. Our fees relate only to the healthcare services provided. Medication costs vary significantly depending on your condition and the therapy recommended. As the TGA restricts the publication of product names and prices, your telehealth doctor will discuss any prescribed medication during your consultation, including potential RRP, so you are fully informed before proceeding.
We will send your prescriptions to KarmaPharma, our trusted national pharmacy partner specialising in alternative therapy dispensing. KarmaPharma never charges above RRP, sources stock for next-day delivery whenever possible, and provides all required regulatory paperwork. The pharmacy will invoice you directly for your medication and any delivery fees.
For full details, please refer to our Pricing and Billing Policy.
How does it work?
CannaTelehealth connects patients with online doctors who have extensive experience and additional training in natural and alternative therapy prescribing. Our practitioners work closely with experienced pharmacists who specialise in dispensing and distributing these treatments, ensuring a safe and informed care pathway.
You can register your interest and book an initial consultation directly through the CannaTelehealth website. During your appointment, your practitioner will assess your condition, determine whether alternative therapies may be suitable, and issue a prescription if clinically appropriate.
Once a prescription is provided, we will forward it to KarmaPharma, our trusted national pharmacy partner. KarmaPharma specialises in alternative therapy dispensing, never charges above RRP, sources stock for next-day delivery when available, and provides all required regulatory paperwork.
Our services are accessible online 24/7, allowing you to receive professional healthcare from the privacy of your home without needing to travel to a clinic or pharmacy. You can contact us via phone, email or through our website.
Convenient, trusted and knowledgeable care, wherever you are.
Are the consultations face-to-face?
No. CannaTelehealth is purely a Telehealth clinic that offers both video and phone call consultations. We do this at the request of the patient. We know some patients prefer to only speak via the phone. That is perfectly okay for us.
I live outside the cities. Can I still have a consult?
As we are an online clinic, we have no geographic boundaries. There is always a doctor nearby. We have consulted over our long-time offering, Telehealth consultations, to nearly every postcode in Australia.
What sort of Practitioners do you connect me with?
CannaTelehealth connects patients with healthcare professionals who have completed specialised training in alternative medicine and have been approved by our Clinical Director for their understanding of natural therapies. Our practitioners include qualified Australian doctors, authorised prescribers, and clinicians experienced in holistic and natural treatments. All consultations are completed by doctors who are authorised prescribers, or currently progressing through the authorisation pathway, and trained specifically in the delivery of safe and effective telehealth care.
During your consultation, your doctor will assess your condition and determine whether an alternative treatment is clinically appropriate. If a prescription is issued, the next steps are designed to be simple, transparent and secure:
How is my eScript handled?
Once your doctor determines that an alternative treatment is appropriate, an eScript is issued and can be provided to you via email or SMS for your records. At the same time, all eScripts generated through CannaTelehealth are sent directly to KarmaPharma, our trusted national partner pharmacy specialising in alternative therapy dispensing. You do not need to take any further steps, as we securely forward the eScript, the required TGA regulatory documents and your treatment details straight to the KarmaPharma dispensing team.
We use KarmaPharma because their pharmacists are experts in alternative therapies, they never charge above RRP, they prioritise fast fulfilment with stock sourced for next-day delivery whenever possible, and they manage all compliance requirements on your behalf. Their team will also contact you directly to confirm product availability, delivery arrangements and payment details.
Once confirmed, your medication is dispatched directly to your home, with pick-up options available where suitable. If you choose to use a different pharmacy, you will need to inform us so we can send the TGA documentation to them, though many pharmacies are not familiar with dispensing these treatments, which can lead to delays or refusal to supply. For this reason, KarmaPharma remains our recommended pharmacy partner.
What is an Authorised Prescriber?
An Authorised Prescriber is a doctor who has been approved by the Therapeutic Goods Administration to prescribe certain unapproved therapeutic goods, such as specific medical cannabis products, to patients who may benefit from them. This approval allows the doctor to prescribe these products without needing to apply to the TGA each time, which streamlines access for suitable patients.
To become an Authorised Prescriber, the doctor must demonstrate appropriate clinical expertise, ensure they can monitor patient outcomes, and meet all reporting and regulatory requirements.
How is CannaTelehealth different from a regular telehealth appointment with a doctor?
CannaTelehealth delivers all services through our integrated digital platform, OnePhenix, giving you a seamless way to manage your appointments and care. Once registered, you can book your telehealth consultation online, with all services accessible from our home page using a single, secure login.
What sets us apart from a standard GP telehealth appointment is the depth of support behind every consultation. Our doctors use The Compendium, a comprehensive database of all TGA-listed medical cannabis products in Australia, ensuring every recommendation is informed, current, and tailored to your condition.
Your treatment plan is also supported by our partnership with KarmaPharma. Any eScripts issued during your consultation are forwarded directly to this trusted national partner pharmacy, streamlining dispensing and removing extra steps for you.
Together, these tools allow us to deliver care that is more convenient, personalised, and efficient than a typical telehealth service.
Do I need a regular doctor’s referral?
Our team at CannaTelehealth needs a complete understanding of your health background to develop an accurate and thorough treatment plan. During the booking process, you’ll be asked to provide key information such as your medical history, current medications, and any relevant documents from your regular GP or specialists, including referrals, scans or pathology results. Having these details ready before your consultation helps prevent delays, as your healthcare professional may otherwise need to request them during the appointment.
Because these therapies are considered second-line treatments, it’s important to show that you’ve previously tried conventional options without sufficient success. Your initial consultation will take up to 30 minutes, depending on the condition and Doctor, during which the healthcare professional will assess your symptoms, overall health and treatment history to determine the most appropriate next steps.
Can I transfer to another clinic?
Yes. If you decide to move to another service, we can provide you with a discharge letter that you can upload to the new clinic’s portal. You’ll need to request this, and please allow 2–3 days for it to be emailed to you.
If you plan to change clinics, keep in mind that your new doctor will usually require you to provide all your medical information again during an initial consultation, as they must review your full history before continuing care.
Using the CannaTelehealth platform
Using the CannaTelehealth platform
Is the information I share safe?
Your privacy is important to us. We also take the security and confidentiality of personal information and medical records very seriously. CannaTelehealth adheres to all privacy laws, and uses strict security protocols in order to safeguard your personal information.
Do I need to verify my identity?
In order for our Online Telehealth doctors to legally write your name on the prescription, they must verify that you are indeed who you claim to be. This process does not take long to complete. At CannaTelehealth we use IHI Digital ID for this purpose. Once initially verified you are fine to proceed.
Medicare Card allows us to identify you through your IHI # which will be verified at the time of booking https://www.servicesaustralia.gov.au/medicare-card
Otherwise an Australian drivers license https://www.mygovid.gov.au/verifying-your-drivers-licence
Passport other than Australian with current Australian Visa https://immi.homeaffairs.gov.au/visas/already-have-a-visa/check-visa-details-and-conditions/check-conditions-online/visa-holders
Birth Certificate (Australian) https://www.mygovid.gov.au/verifying-your-birth-certificate
What type of consultation do I need to book?
If it is your first time with CannaTelehealth you will need to conduct an eligibility test. This should only take a couple of minutes. Once found eligible you have a choice of either booking an ‘Initial eligibility screening’ with a Nurse Practitioner or an Initial Consultation with a Online GP.
When can I book a consultation?
You will receive 30 minutes dedicated time to talk with your CannaTelehealth online Telehealth doctor. Your practitioner will be able to better understand you, your symptoms and your medical condition by booking an Initial Consultation.
Be prepared for this consultation and write notes as the doctor mentions the treatment steps. You might want to research websites such as https://catalyst.honahlee.com.au/ or https://cannareviewsau.co/ where they provide educational material that could help better arm you with information for the initial consultation.
Follow Up & Repeat Script Appointments
Follow up and repeat consultations are generally shorter than the initial consultation. These online consultations take approx 15 mins. However if the medication, symptoms or detailed questions asked to your doctor, it may take longer. This could be a long follow up consultation.
Will my health record be shared with MyHealthRecord?
At CannaTelehealth we do not do anything with your medical records without your consent. The clinical records remain the property of the Healthcare Professional and the Clinic.
Do I need to book with the same doctor each appointment?
CannaTelehealth has a cloud based system that allows all practitioners within our clinic to view your clinical records which includes medications and treatment plans. We invite any healthcare professionals to be part of our Clinical team which would allow them to review your history.
If you wish to change doctors within our organisation please request this with our Care Team. If however you have already had a consultation with the other doctor you will still be required to pay them for their time even if you want to change to another doctor.
Is my appointment booked in my timezone?
We will confirm all appointments in writing and in your time zone. The Doctor will try to call you as close as possible to your chosen time. They will be calling from a Private number so please make sure you accept this call.
Telehealth
Telehealth
Is it legal to prescribe medications online?
CannaTelehealth is part of the Australian owned Phenix group of brands that have been providing online consultations for over ten years. We only ever contract with registered AHPRA Healthcare professionals who carry all necessary registrations, training and insurances. We connect also with onshore only pharmacy groups and provide medication scripts for only TGA approved medications.
How do I legally access medicinal cannabis
While medicinal cannabis is legal in Australia, it is still highly regulated. The TGA has not yet approved it for general use, meaning that you must visit a doctor who is trained in the prescription of medicinal cannabis. They will apply for permission to allow you to use medicinal cannabis, and organise to have it prescribed and sent to you.
All of our doctors are trained in the prescription of medicinal cannabis, and you can follow our simple four-step process to access medicinal cannabis.
1. Check eligibility (attach booking form link)
2. Book appointment
3. Wait for approval
4. Receive your medicinal cannabis at your door.
Is taking medicinal cannabis legal in Australia?
It is important to note the difference between recreational cannabis and medicinal cannabis. Recreational, unregulated cannabis remains illegal in Australia, but regulated, medicinal cannabis was legalised across Australia in 2016.
The specific rules and regulations about prescribing and accessing medicinal cannabis still vary state by state, and its use is highly regulated by the TGA. That is why doctors must have specific training in the prescription of medicinal cannabis to become an authorised prescriber.
What is Telehealth?
Telehealth or telemedicine, is the delivery of healthcare services, such as patient education, medical care, health information, and other services, via digital and telecommunications technologies. Telehealth can be achieved through a variety of technologies, including mobile health apps, video and phone consultations and remote monitoring. Virtual consultations between a doctor and patient should be secure, private and easy to book online.
Telehealth refers to a consultation with a medical professional that you can do remotely via the phone or the internet. The popularity of telehealth is increasing, as it provides access to specialised services Australia-wide, and provides an essential service without requiring a face-to-face appointment.
As an established and experienced telehealth provider, we conduct all of our telehealth sessions via a secure program. You will be able to arrange for an online appointment – but apart from that, your experience will be just like seeing a GP in person.
CannaTelehealth uses the software OnePhenix which has been specifically designed for the Medicinal Cannabis prescribers market. This allows the patient a one stop shop for all patient needs.
Do I need a video camera for the consultation?
We provide you with the option to choose if you wish to have a video or telephone only consultation. If you do want a video consultation please either use your mobile phone camera and connect to the link provided or a webcam through your computer.
What if I am not comfortable doing a video consultation can I have a phone consult?
This is entirely up to you. We will not force you to have a video consultation. Having an online doctors consultation is easy with CannaTelehealth. Should you have problems with technology please revert to the phone consultation or call our friendly care team on 07 3053 5325.
Medicinal Cannabis in Australia
Medicinal Cannabis in Australia
Is Medicinal Cannabis legal?
Since 2016, medical cannabis has been legal in Australia. Nevertheless, the laws governing its prescription, use, and accessibility vary from state to state in Australia. In a number countries, such as Australia, Canada, UK, and certain states in the US that allow access to medicinal marijuana in specific circumstances, most commonly when other treatments have failed, it is legal. The Therapeutic Goods Administration in Australia regulates the use of medicinal cannabis. All applications must be approved by TGA. Only your doctor may apply to the TGA for medicinal cannabis.
Check the laws around accessing medical cannabis in your state by visiting: https://www.tga.gov.au/how-we-regulate/ingredients-and-scheduling-medicines-and-chemicals/poisons-standard-and-scheduling-medicines-and-chemicals/scheduling/contacts-stateterritory-medicines-poisons-regulation-units
What is an authorised prescriber?
The Authorised Prescriber Scheme allows authorised medical practitioners to prescribe medicines, medical devices or biologicals that are not included in the Australian Register of Therapeutic Goods to a class of patients with a particular medical condition.
https://www.tga.gov.au/products/unapproved-therapeutic-goods/prescribe-unapproved-therapeutic-good-health-practitioners
What happens if I am not approved for Medicinal Cannabis access?
The final decision may come down to the TGA for your eligibility your current medication state based prescribed and dispensed medications.
Do I need to pay for an appointment if I am not eligible?
If you have a consultation with a Nurse Practitioner you will not have to pay an out of pocket cost if you have an eligible Medicare card. However if you speak to a doctor you will need to pay for the initial online telehealth consultation. There is not guarantee that you will be eligible for a consultation therefore you will need to pay for each consultation.
What age do I need to be?
18 years old. However if a parent or guardian provides consent it may be considered by a doctor for appropriateness. Anytime a consult of this nature is considered it is at the Healthcare Professionals absolute discretion and possibly only after extensive review of your medical history.
What are the potential side effect and risks of taking Medicinal Cannabis?
Side effects of medicinal cannabis (both CBD and THC), include vertigo, nausea, vomiting, fever, increased or decreased appetite, dry mouth and diarrhoea.
https://www.tga.gov.au/resources/resource/guidance/guidance-use-medicinal-cannabis-australia-patient-information
What areas can be treated by Medicinal Cannabis?
Conditions that medicinal cannabis can be prescribed for https://www.qld.gov.au/health/conditions/all/medicinal-cannabis/treatment
severe muscular spasms and other symptoms of multiple sclerosis.
chemotherapy-induced nausea and vomiting.
some types of epilepsy with severe seizures.
palliative care (cachexia, nausea and vomiting, pain)
some types of chronic non-cancer pain.
What do I need to have ready for my online consultation?
Your previous medical history and medications currently taken. Make a note on what has worked in the past and what has not been successful so the doctor is able to make a considered decision.
What is difference between the weed off the street/recreational cannabis and medication prescribed by Doctors?
Medicinal cannabis and recreational cannabis are both created by extracting chemicals from the cannabis Sativa plant for consumption, however, it is important not to confuse the two.
Medicinal cannabis is carefully created just like any other medicine, to ensure that it abides by strict standards of quality control, safety, and dosages of active ingredients. The usage of medicinal cannabis is carefully monitored by doctors with training in the endocannabinoid system in the body. In comparison, recreational cannabis is not created by qualified professionals and has unquantified amounts of active ingredients – it may be too weak or too strong. It can also contain harmful impurities and other chemicals that pose a risk to you.
This is why it is essential to consult with a medical professional if you are considering medicinal cannabis as a treatment, to ensure the best chances of success.
Another key difference is that medicinal cannabis is often prescribed without the ‘high’ that occurs from recreational cannabis, allowing you to experience fewer side effects.
The highest Australian standards of quality and safety are required for all legal medicinal cannabis products. Cannabinoid (e.g. THC, CBD, contamination, pesticides, and toxins are all tested. Knowing what is in the product you are using to treat a medical condition and what dosage to take can be a huge difference for your health.
Am I guaranteed a prescription?
No. You can not be guaranteed a prescription for medical alternative medications. Prescribing any medicines are at the sole discretion of the online doctor.
Can I receive a Medicare rebate or be Bulk Billed through CannaTelehealth?
Yes if you are booking through our trained Nurse Practitioners only. Please see ur Billing Policy for details. https://www.cannatelehealth.com.au/billing-policy/
Can I claim through my Health Insurance or DVA?
Some private health funds have been known to cover a portion of consultations and/or prescriptions of complementary / alternative medicines, depending on your level of cover. Please contact your health fund for further information regarding their coverage of non-PBS listed prescription costs. We suggest giving them a call to find out if they cover it.
Do you offer compassionate pricing and discounts?
We offer claiming through your Medicare or DVA if you are eligible with a Nurse Practitioner
Why are these online consultations expensive?
A consultation with an Authorised Prescriber and a Nurse Practitioner require additional training. These consultation require a great deal of regulatory compliance and reporting to the TGA. There is much more paperwork required to complete a consultation.
Please do not be confused by clinics owned by product supplies selling their product and giving the doctor’s time for free. A doctor and Healthcare professional should never be free.
We are brand agnostic and will provide you with advice that benefits you not the product supplier. Therefore we a neutral and charge for our professional services.
Can I reschedule my appointment?
Yes you can reschedule if you do so 24 hours before the scheduled and booked time
Can I cancel my appointment?
Yes you can reschedule if you do so 24 hours before the scheduled and booked time
Can I rebook my consultation if I need to reschedule. How do I do this?
Yes you can reschedule if you do so 24 hours before the scheduled and booked time
Can I pay for my consultation by Credit Card?
We take major credit cards and and paypal. If paid via an e-cheque please allow time for your bank to clear your funds into our account. This may take from 3-7 days.
Can I get a copy of my payment?
Phenix Health our parent company through either your PayPal account or your debit or credit card
When do I pay for my consultations?
Payment for consultation fees is made via the online booking form. After you have completed a series of initial and consent questions and you select your preferred appointment with your doctor you will be asked to submit your payment details. Follow the prompts for payment. We accept All Visa, Mastercard, and AMEX payment methods. You’ll receive an email confirmation that your booking and payment has been successful.
How quickly can I receive an online telehealth appointment?
CannaTelehealth is able to provide you with same day consultations or consultations booked at a future date. If you are unable to find a date that suits you we will contact you and more than happy to place you on our cancellation list. We will contact you if a suitable appointment time becomes available.
How much does it cost for the medication?
CannaTelehealth doctors and nurse practitioners are not influenced or incentivised by any specific product and remain totally agnostic to brand.
We do not sell or provide product.
We are a pure clinical service with long standing relationships with independent dispensing pharmacies.
We will happily provide you with our recommendations but it is up to you to order, pay and coordinate pickup or delivery.
I have been doing my own research on product can my doctor prescribe this?
It is totally at the discretion of the healthcare professional as to what they will or can not prescribe. What the doctor can do is discuss with you the suitability of the products and make suggestions based on your health condition. This maybe a combination of Oils, flower or wafers. The content could vary in THC and CBD. Please do as much as research as you like we appreciate well informed patients.
https://www.tga.gov.au/access-medicinal-cannabis-products-frequently-asked-questions-faqs
How long does it take to have an effect on me?
This is dependant on the product and the individual patient. Please contact your healthcare professional should you have any concerning side effects
Should I keep my medication at a certain temperature?
Please refer to the guidance of the TGA website for information relevant to this https://www.tga.gov.au/resources/resource/guidance/guidance-use-medicinal-cannabis-australia-overview
What if I am told to Vaporise my medication?
During your consultation your doctor will discuss a treatment plan and dosage, side effects of any plant based medicines. They will also discuss delivery methods. Oils, capsules, creams, vaporising or flower.
Can I smoke Medicinal Cannabis?
It is recommended to vaporise dried cannabis for inhalation rather than smoking.
What if I don’t like the product can I get a refund?
Unfortunately, no. Our partner pharmacies must produce and store medications in strict conditions prior to delivering them to the patient. We are not able to guarantee that your products have been properly stored or are free of tampering once you receive them.
Medical cannabis is an extremely personal treatment. What is best for one individual may not be the same for another. You can contact your Care Team if you don’t feel that your medication is working and want to stop. They will reach out to your prescribing doctor for advice. You will need to schedule a follow-up consultation with your CannaTelehealth doctor if you want to try a medication you don’t currently have a prescription or seek further guidance from the practitioner.
Do I need to book another appointment if I find my medication is not working for me?
Yes. Anytime you speak to a doctor it requires a new appointment. This would be a follow up appointment.
Please contact your pharmacy as soon as possible after receiving your order to investigate any issues. Sometimes the product supplier will request that you return the medication for review. If you want to submit your feedback, it is important that you stop taking your medication as soon as possible after you have been informed of the problem and submitted your feedback. We will also discuss the matter with your doctor and ask for their advice if the interruption to your treatment plan is a concern.
What happens when I am feeling really sick on the medication?
If you are experiencing potentially dangerous side effects from your medicinal cannabis medication, it’s important to stop taking the medication straight away. You should call 000 if you are experiencing a medical emergency.
Other resources you can call are the poisons hotline on 13 11 26.
If your side effects are more minor, you can contact us immediately via contact page and we will contact you.
Could I just see my regular GP instead?
Leave the same as the current FAQ
How do I book a follow up?
Please go to our online telehealth booking form
Can I just order a repeat script?
Please go to our online telehealth booking form
What are rules about driving and air travel?
It is best to consult your online resources for this. https://www.medicinalcannabis.nsw.gov.au/patients/travel
Will I get high on Medicinal Cannabis?
It is best to consult the research on this. There are definitely side effects you should consider. https://adf.org.au/drug-facts/medicinal-cannabis/
Many medicinal cannabis products include tetrahydrocannabinol (THC), which is the psychoactive ingredient in medicinal cannabis. There is a wide range of evidence which clearly shows that THC makes drivers much less safe, meaning that people who are taking medicinal cannabis containing THC should not drive or operate heavy machinery. There is currently no research identifying a ‘safe’ dose to drive on – exposure to products containing THC can significantly increase the risk of a car crash – even if drivers don’t feel impaired.
https://www1.racgp.org.au/ajgp/2021/june/medical-cannabis-and-driving
What happens if the TGA do not approve my script?
If the application to the TGA for approval to prescribe medicinal cannabis is denied, we will be notified you.
Is my prescription still valid if I got it online?
In an increasingly digital age with a strong shift towards telehealth, prescribing and buying medicine online is becoming more and more common. If you receive a prescription online from a trained Australian doctor working with a trusted online provider, it is safe and legal to access online prescriptions. We are proud to be a well-established and credible telehealth provider that is Australian-owned and operated.
What do I do with my eScript?
You may take your eScript to your preferred/local pharmacy. Please note not all pharmacies regularly stock products for Medicinal Cannabis. In this case your pharmacy may have to order in from the supplier. We can send your eScript also to pharmacies we know who regularly stock Medicinal Cannabis products and also deliver.
Have not heard from my Healthcare professionals?
In some cases Healthcare professionals may be running late from previous appointments, we try our best to communicate this ahead of time. We will always follow up with the HCP, or if you prefer can reschdule your appointment for a new time/day.
How do I book?
You can book on the CannaTelehealth website cannatelehealth.com.au we can also send you an SMS/email with a direct link to our booking form.
Can I edit my script?
Any adjustments to your prescription must be done via a Healthcare Professional. This can be done during your consultation.
Can I change Healthcare professionals?
It is possible to change Healthcare professionals. In some cases the Healthcare professionals may have to reapply for TGA which can be a wait for 2-3 business days.
I missed my appointment. What do I do now?
It is preferred to contact us prior in the scenario you cannot keep your appointment. We can however reschedule your appointment.
Which local chemist can dispense my medication?
Please note not all pharmacies regularly stock products for Medicinal Cannabis. In this case your pharmacy may have to order in from the supplier. We can send your eScript also to pharmacies we know who regularly stock Medicinal Cannabis products and also deliver.
The product on my script is out of stock, What can I do?
We can request to your Healthcare professionals to provide an equivalent prescription. This will incur a repeat script consultation. As we are not product suppliers we can not be responsible for the stock levels of pharmaceutical companies
I have dispensed the first lot of my medication but I want to change it, do I need to pay again?
Further changes for medication will require you to speak to a Healthcare professionals and pay for their time. Please book via our website.
My script already shows as dispensed even if I still have remaining repeats. What do I do?
When you get medication dispensed from your eScript, you will be provided with a brand new eScript. This is if you have repeats, please check your email or SMS messages to double check you received the new eScript.
I only want a repeat script. What do i need to do?
After your initial consultation it is a requirement that our Healthcare professionals review how your treatment is going. They are required to understand how the prescribed medication is affecting you, which allows them to continue to prescribe or change the variant or product/s. You are not able to have a repeat script without first having a follow up consultation which requires you to speak to the doctor and pay.
I was told I need only pay for repeats only
After your initial consultation it is a requirement that our Healthcare professionals review how your treatment is going. They are required to understand how the prescribed medication is affecting you, which allows them to continue to prescribe or change the variant or product/s.
I don’t have my escript after seeing the Healthcare professionals. Can you help me?
If patient was seen by an Authorised Prescriber, scripts are issued ASAP. Scripts aren’t issued asap by other Healthcare professionals if they have to wait for the TGA Approval which may take 1-2 days.
Requesting clinical notes
If a legal, government or your private health insurance company is requesting your clinical notes to be forwarded. We would only send this at the request/consent or demand of the patient. We would need to be sent a letter requesting this on a legal letterhead. We take your privacy very seriously. Any further requests for a doctor to perform legal or reports will be priced on request.
Medication prescribed is out of stock or discontinued. What do I need to do?
CannaTelehealth does not have any association with product suppliers as such if we are required to redo a prescription due to stock issues outside of our control we will charge again for that consultation
What is the maximum quanitity an Authorised Prescriber (AP’s) can prescribe?
As per the regulations, Authorised Prescribers can prescribe max 2 grams / day (60 grams / Month). If you request higher quanity, Authroised Prescribers can offer through SAS B pathway. In this scenario, you would need to wait for 1-2 working days to get SAS B approval.
