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Important Update (from 1 July 2025): Under AHPRA and TGA rules, Please check our updated booking terms. Some patients may need to provide medical documents. See FAQs or booking form for details.

Canna Telehealth
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Getting Started

Who is Eligible?

Alternative healthcare and medicines may be classified as Schedule 8 drugs and controlled substances in Australia. This means special approval is required for prescribing, and not everyone, including children, may qualify. 

You can find more information on the TGA website here.

Eligibility criteria:

  • You must have a chronic health condition that hasn’t responded well to traditional therapies.

  • You must be a resident of Australia.

Not sure if you meet the criteria? Complete the patient registration form to quickly check before booking your telehealth consultation.

In some cases, alternative medicine may be considered when other medications have not provided the desired results. To help you understand whether you may be eligible, we have created a simple and easy-to-use Eligibility Tool that can provide guidance before you book your first appointment.

Get your Eligibility Test now.

During your first appointment, our authorised prescriber doctors will conduct a thorough assessment of your condition and medical history to determine your suitability for alternative medicine.

CHECK ELIGIBILITY

Process

Getting the care you need should be simple.

CannaTelehealth provides a streamlined telehealth process supported by KarmaPharma, our secure online pharmacy portal, to make accessing treatment smooth and convenient.

Here’s how the process works.

Book a Balnce Consultation

Meet with an experienced alternative health practitioner via telehealth to discuss your needs and medical history. Your Cannatelehealth doctor will assess your clinical history at the time of consultation and determine the best treatment for you.
eScript Securely Issued through KarmaPharma

eScript Securely Issued through KarmaPharma

If prescribed, your electronic prescription is securely sent to KarmaPharma, our clinic’s online pharmacy portal.

Complete Payment

Within an hour, you will receive a notification to complete the payment for your eScript. Simply enter your details and finalise the payment securely online.

Complete Payment
Review and Dispatch

Review and Dispatch

The online pharmacists at KarmaPharma review your eScript. Once confirmed, your order is processed and prepared.

Medication Delivered

Your medication is carefully packed and delivered discreetly straight to your door.

Medication Delivered
Get Started

KarmaPharma is CannaTelehealth’s secure pharmacy portal designed to simplify prescription processing. It connects patients with authorised pharmacy partners and provides direct access to eScripts and required TGA Authorised Prescriber documentation. This reduces manual processing between the clinic and the pharmacy, helping ensure faster, secure medication fulfilment.

General Practitioner Pricing

At CannaTelehealth, we believe in clear and accessible pricing at every stage of your healthcare journey. Whether you are a new patient exploring alternative therapy options or an existing patient needing a follow-up appointment, our telehealth clinic offers flexible and affordable consultations with qualified professionals.

All consultations are conducted by CannaTelehealth practitioners who are AHPRA-registered doctors and have completed additional accredited training with Medihaunna Education, a leading education platform that supports clinicians to engage, learn and connect with industry experts.

Where treatment is prescribed, electronic prescriptions (eScripts) are securely transmitted to KarmaPharma, our online pharmacy portal, for medication ordering and fulfilment.

Initial consultation

$99

This includes a full clinical workup by a General Practitioner. We will determine whether alternative healthcare is right for you, and we will determine an appropriate dose and product.

Check-Ins

$75

When trialing new alternative therapies our doctors may wish to check in on progress and changes to make sure dosage is correct for you.

Book now

Additional Documentation Services

Medical Certificate /
Travel Letter

$49

For temporary medical leave or travel-related purposes.

Letter of Recommendation /
GP Letter

$59

For employers, legal authorities or specialist referrals. These documents are based on a clinical summary prepared by a qualified practitioner.

Book now
These services are only available after your Initial Consultation, as per TGA requirements.

You can view our Billing Policy here.

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Our Healthcare professionals provide consultations on a long list of conditions.