Important Update (from 1 July 2025): Under AHPRA and TGA rules, Please check our updated booking terms. Some patients may need to provide medical documents. See FAQs or booking form for details.
Some medical conditions can be challenging to manage with traditional treatments alone. At CannaTelehealth, we provide online doctor consultations for people living with chronic conditions, anxiety, depression, and pain who are seeking alternative treatment options.
In our commitment to making your healthcare experience seamless, we’ve developed KarmaPharma, our online pharmacy portal, to ensure your prescribed treatments are delivered efficiently and safely.
Our team of professional doctors, available 24/7, are specially trained to identify and guide you through alternative solutions tailored to your needs.
Book an affordable online consultation with one of our healthcare professionals today and take the next step towards personalised care.
We offer online consultations for chronic conditions, anxiety, depression, PTSD, and pain, providing personalised, evidence-based alternative treatments through our team of authorised doctors.
CannaTelehealth makes it easy to obtain one through a secure online consultation.
*Consultation with a qualified doctor is required to issue a medical certificate.
Navigating the alternative healthcare and medicine approval process can be challenging. That’s where our expertise as a leading alternative medicine clinic comes in. We specialise in delivering alternative healthcare through telehealth consultations, helping you manage chronic conditions safely and conveniently from home.
Backed by the trusted telehealth provider Phenix Health, our industry experience ensures a smooth and efficient process for our patients. Through KarmaPharma, our online pharmacy portal, prescribed treatments can be delivered directly to your door, making your care truly seamless.
Our dedicated doctors, known for their approachability and care, are committed to supporting your well-being. Experience healthcare without the hassle of commuting or waiting rooms.
Struggling with your health is tough. So is dealing with bureaucracy to get the treatment you need.
That’s why we provide a trusted and experienced telehealth service to make the process as pain free as possible.
You’ve probably gone on a long, frustrating journey to get here. We want to help you get back to your best self, with minimal fuss.
Here we have broken down the basic steps so you know what to expect.

Fill out our simple form to begin your alternative healthcare treatment.

Secure a virtual consultation with a skilled nurse practitioner or doctor. We’ll delve into your medical history, ensuring we comprehend both your condition and lifestyle, to gauge if alternative medicine is the right fit for you and devise an optimal treatment plan.

If your doctor determines that alternative medicine could be beneficial for your condition, they’ll request the TGA’s permission to prescribe it. Upon securing approval, you’ll receive an electronic prescription (escript) while your pharmacy gets a copy of the TGA’s authorisation document.

Collaborating with specialists in alternative medicine, our pharmacy partners are here to answer all your queries, from product specifics, pricing, and availability to potential side effects. Opting for home delivery? We’ll directly send your escript along with the necessary TGA documentation to the pharmacy. Upon receipt of your prescription, the pharmacy will initiate the setup of an account for you, facilitating payment and order management. With every prescription detail sorted, your medication is promptly dispatched to your doorstep, ensuring you benefit from the best market rates.

We’ll send you a reminder when it’s time for your follow-up online appointments.
Alternative healthcare and medicines may be classified as Schedule 8 drugs and controlled substances in Australia. This means special approval is required for prescribing, and not everyone, including children, may qualify.
You can find more information on the TGA website here.
Eligibility criteria:
You must have a chronic health condition that hasn’t responded well to traditional therapies.
You must be a resident of Australia.
Not sure if you meet the criteria? Complete the patient registration form to quickly check before booking your telehealth consultation.
Start your treatment by discussing your plans with a Nurse Practitioner. They can assist in reviewing your eligibility for alternative therapies which may require TGA approval. No prescription can be provided at this step.
This includes a full clinical workup by a Nurse Practitioner. We will determine whether alternative healthcare and medicine is right for you.
When trialing new alternative therapies our doctors may wish to check in on progress and changes to make sure dosage is correct for you.
This includes a full clinical workup by a General Practitioner. We will determine whether alternative healthcare is right for you, and we will determine an appropriate dose and product.
When trialing new alternative therapies our doctors may wish to check in on progress and changes to make sure dosage is correct for you.
If you’re interested in working in the cutting edge frontier of medical solutions, we will provide you with access to the latest evidence based training and software. You will be equipped to manage complex patients and provide important symptom relief, while using modern tools and software to treat patients nationwide.
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Our team of online doctors specialise in prescribing holistic health remedies, including alternative healthcare and medicine. They are experts in creating an individual chronic pain management plan tailored to your unique concerns. Their knowledge extends to monitoring your treatment and process.
When you’re looking for leading telehealth services in Australia and treatments on the cutting edge of medical innovation, trust CannaTelehealth. We’re more than just an online platform; we’re a partner in your holistic wellness journey.
We are an experienced telehealth provider, offering consultations with qualified, knowledgeable healthcare professionals 24/7. Backed by the highly respected Phenix Health, we bring a wealth of experience to every patient interaction. Our advice is product-agnostic; it’s all about what’s best for you and what suits your condition.
To make your treatment journey seamless, we use KarmaPharma, our secure online pharmacy portal. KarmaPharma connects patients with trusted pharmacy partners across Australia, allowing authorised pharmacies to access your prescriptions and documentation securely. This reduces delays and ensures your medication is dispensed promptly.
Benefits of KarmaPharma include:
We are an experienced telehealth provider, offering consultations with qualified, knowledgeable healthcare professionals 24/7. Backed by the highly respected Phenix Health, we bring a wealth of experience to every patient interaction. Our advice is product-agnostic; it’s all about what’s best for you and what suits your condition.
To make your treatment journey seamless, we use KarmaPharma, our secure online pharmacy portal. KarmaPharma connects patients with trusted pharmacy partners across Australia, allowing authorised pharmacies to access your prescriptions and documentation securely. This reduces delays and ensures your medication is dispensed promptly.
Benefits of KarmaPharma include:
We also provide our own sophisticated software, OnePhenix, enabling clinical details to be shared securely with your GP, specialist, or regular healthcare providers.
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PRIVACY COLLECTION NOTICE
This Privacy Collection Notice describes how PHENIX HEALTH PTY LTD (ABN 22 607 822 266) (we, us or our) collects and handles your personal information when you make an enquiry with us. We collect personal information from you so that we can respond to your enquiry and for related purposes set out in our Privacy Policy, available on our website (or on request).
We may disclose this personal information to third parties, including our personnel, related entities, any third parties engaged by us and acting on our behalf and as otherwise set out in our Privacy Policy.
We store personal information in Australia. Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia.
If you do not provide your personal information to us, it may affect our ability to do business with you.
Please see our Privacy Policy for more information about how we collect, store, use and disclose your personal information, including details about overseas disclosure, access, correction, how you can make a privacy-related complaint and our complaint-handling process.
If you have questions about our privacy practices, please contact us by email at: info@cannatelehealth.com.au. By providing your personal information to us, you agree to the collection, use, storage and disclosure of that information as described in this privacy collection notice.
Disclaimer: CannaTelehealth is not promoting the use of any one plant based product in particular, medicinal cannabis. Medicinal cannabis does affect every person differently, due to factors such as size, weight, health, dosage, tolerance and age. Medicinal cannabis might not work for you, and you might experience side-effects. Information provided by CannaTelehealth is for educational and informational purposes only. For medical advice, please refer to your doctor. Medicinal cannabis in Australia is regulated by the Therapeutic Goods Administration and details about cannabis as a scheduled drug can be found on their website.